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Hey all, I didn't really know where to put this but I am honestly at my wits end. We've had our Xbox One for 2 1/2 years now. Had the occasional issue here and there but nothing we couldn't fix ourselves. However, with this new update to Xbox One all of a sudden we can't play any of our games...

I bought the Xbox One S BF1 500gb bundle from Microsoft that comes with a $25 card and free game. I never received the card. Also, the controller headset jack already broke. Are both issues correctable by contacting Microsoft? I have already disassembled the controller to see the pin layout of...