Xbox One Broken Xbox Ones Replaced with Used Consoles

D

diamondback8

Well-Known Member
Joined
Nov 23, 2013
Messages
757
Karma
0
Do you have a broken Xbox One? Then yours might be replaced with a used one.

The problem of faulty disc drives still plague new Xbox One users since launch. Some can't get games to read, and some can't even watch Blu-Ray movies. There are some Xbox One users who have their consoles die down on them, already showing that a new set of problems arise. According to International Business Times, Microsoft has a solution but it's not what you'd expect.

According to News for Shoppers, Microsoft's solution, which is to replace the faulty Xbox One consoles may not at all be the best solution, as the fine print part of the mechanics holds a surprising clause.

The terms state that those who are looking for a replacement may get a used or a refurbished console. "Unless restricted by law, repair may use new or refurbished parts and replacement may be with a new or refurbished unit."

WCCF Tech reported a case wherein one user who bought his console from Best Buy found it faulty and filed for a replacement. After getting his replacement unit, he found that it had a scratch on the front panel. Upon contacting customer service, the buyer was informed that 10% of Xbox One consoles are being returned with the broken disc drives as a source of complaint.
Click to expand...

My thoughts? Not sure what to say about this one. I've yet to buy a new Xbox One so I have not much say. But if I were to apply this to consoles I have, then this sucks big time. The terms Microsoft has about replacing broken consoles with used consoles irks me bit by bit. Is this a way for them to save money? I'm not sure. What do you think guys? Being Xbox One owners yourselves, do you think this is a good term policy or should Microsoft re-think about this?

Source: International Business Times
 
This is the same thing that was done with the 360's red ring issue. Not sure why anyone is surprised.
 
When i first got rrod they sent back a used console with red crayon marks on it bt when the xbox one was making a noise and i sent it in they sent me a brand new console. Its silent and perfect now. No problems and they gave me 2 full games
 
It certainly isn't ideal, but it is probably the only way they can keep up at this point. 10% of all XB1's suffering from the disc drive problem seems fairly high to me (unless I read it wrong and it means that 10% of all RETURNED XB1 cite this as the reason....that I can believe). So far, IMO, this launch has gone much better for MS quality wise, I think they learned their lesson. Some lemons are expected in this large of an electronics launch.....and honestly I am hearing about more problems with PS4 units being inoperable or "bricked" out of the box than I am with the XB1.
 
I have had Xbox One for weeks now. I have no issues currently, I did when I first got it. I had a faulty controller but I had it replaced eventually. So far, I am loving this new console. But, I won't be surprised about this news since bad things have been said since the launch.
 
i may need to rent a blue ray make sure it works...

as far as "refreshed" units.. that is par for the course in about all circumstances. its not suprising or something abnormal... and id bet nintendo/ps are doing the same thing.

you understand that 80% of the time when you buy automotive parts at the parts store your buying "refurbished" units... this is why you pay a core charge..
 
I wouldn't worry too much for now. I doubt that there is any used Xbox One since it's only been over a month since it's release. Maybe six months down the line and we'll be seeing a lot of reconned Xbox Ones. Microsoft aren't stupid, they won't waste money replacing broken ones with brand new consoles.
 
If it is already used, then atleast they know it works. :rolleyes:
 
Well, if it's used and works, then it's fine by me. But you know what I would love to know if I ever have to get one of those? Let's make sure there's nothing "adult" in there. You know about the news of a kid getting a "new" 3DS, only to find out it had porn in it? Well, to make sure the used Xbox One is good, I'll make sure there aren't any adult stuff in it. Would hate to boot it up and then be welcomed by an adult scene.
 
I posted a long time ago about this, I seem to recall that when the Playstation 3 and Xbox 360 launched, they were running at a 40% failure rate, it is just what happens with new consoles, it is a kick in the face to be given a used replacement however!
 
There is nothing that the gaming press loves more than reporting bad news. How many Nintendo is DOOMED articles have been pumped out by hacks who are looking for clickbait? Like Knightmare said, Microsoft did the same thing with the RROD issue with the 360. As long as the used consoles work and you're not having a problem then I don't see what the issue is.
 
silvananoir said:
There is nothing that the gaming press loves more than reporting bad news. How many Nintendo is DOOMED articles have been pumped out by hacks who are looking for clickbait? Like Knightmare said, Microsoft did the same thing with the RROD issue with the 360. As long as the used consoles work and you're not having a problem then I don't see what the issue is.
Click to expand...

Agree. Journalists just don't have anything better to do than do that. They get paid anyway, so why not? "Nintendo is DOOMED!" "The console has lost" blah blah. Ah well, that's the way of the world.
 
Totally, I don't see the big deal with this. As long as the used consoles work and you don't notice the difference I don't see what the problem is. Unless we here that the used consoles are crashing I'm not hearing anyone complain about the policy. This is just people trying to start trouble. There is nothing that gaming bloggers on sites like n4g love more than a "scandal" to get clicks on their sites.
 
Clickbait is the internet's version of "Find out what ingredient in your favorite soda is causing X-disease in people over X-years old...at 9" on local news.
 
You must log in or register to reply here.

Latest posts

Latest threads

Back
Top