Xbox One Does the Xbox One Get its Own Customer Service Call Center?

[jaxon]

I had to call Xbox yesterday for the first time since the release of the Xbox One. The automated prompt has been changed. Now the first thing they ask you is if you are on 360 or Xbox One. You hit 1 or 2, which means these calls are being routed differently. Does that mean that xbox one customer service representatives ONLY answer calls about xbox one? Is there a dedicated call center for the xbox one?

 

[PB7]

I bet you their is, only make sense to train people for different systems since they don't share the same problems.