Xbox One Microsoft giving free digital games for users with broken disc drives

jstep

jstep

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Okay, this is pretty great of Microsoft. A small number of users are having issues with their disc drive grinding, essentially rendering users with a broken Xbox One. Kotaku is reporting that they are aware of the issue and are giving affected users a free digital game that they can play while waiting for their new Xbox One replacement to arrive...and to of course keep forever. Hmmm...I wonder if they'll give us something for our broken Kinect that we are having replaced??I'm guessing not. Darn.

Seriously though, this is a great move for Microsoft. They're definitely doing the right thing for their gamers! If this has happened to you, don't return it to the retailer that you bought it at. Call 1-800-4MY-XBOX to get in touch with Microsoft to get your free game and a replacement on the way.

One affected user told me about the deal on Twitter today, and Polygon got an e-mail confirming news of the complimentary game. If you tell Microsoft customer support about the problem and go through the Xbox One exchange plan, they'll send you the digital code for a game of your choice: Dead Rising 3, Forza Motorsport 5, Ryse, or Zoo Tycoon.

Since it's digital, if you're affected by the Disc Drive of Doom—which Microsoft says has impacted a "very small" number of Xbox One owners—you should be able to play your new game while you wait for a replacement.
Click to expand...

Source: Kotaku
 
jstep7262 said:
Okay, this is pretty great of Microsoft. A small number of users are having issues with their disc drive grinding, essentially rendering users with a broken Xbox One. Kotaku is reporting that they are aware of the issue and are giving affected users a free digital game that they can play while waiting for their new Xbox One replacement to arrive...and to of course keep forever. Hmmm...I wonder if they'll give us something for our broken Kinect that we are having replaced??I'm guessing not. Darn.

Seriously though, this is a great move for Microsoft. They're definitely doing the right thing for their gamers! If this has happened to you, don't return it to the retailer that you bought it at. Call 1-800-4MY-XBOX to get in touch with Microsoft to get your free game and a replacement on the way.



Source: Kotaku
Click to expand...

Well, Microsoft is doing something at least. This is a great compensation for the new Xbox One owners out there still having the disc drive issues. Now at least with the free game choices (like Dead Rising 3 --- yes!) they should have something to occupy their time while the disc drive problem gets the solution.
 
Nice!

What about the users with the bricked consoles? I wonder what they will give them. Maybe a free year of XBL?

Mine has been working fine but when taking out BF4 to put in AC4 today I cringed for second!
 
This is great. I am glad that these companies realize that they live and die off of the consumer and are willing to go out of their way to please us. There is a time when this probably wouldn't have happened.
 
Almost makes me wish I had issues lol... No I take it back. *knock on wood*
 
I like that Microsoft is taking the consumer friendly approach, it'll help them more in the long run in cleaning up their image. It's a great PR move by an otherwise ineffective PR team. Hopefully they are also doing something for the people whose consoles are completely bricked. I really congratulate Microsoft, though we shouldn't have to, for doing the right thing.
 
That is a great for the customers and the producers. It kind of builds a relationship between the producers and customers, letting us trust them for future needs.
 
That's awesome, I'm glad Microsoft is taking initiative to keep gamers playing. I'm also a fan of the fact that Microsoft isn't requiring them so send in the system and wait for a replacement.
 
I'm glad they're doing this. Many companies would just deny the failures, or admit the failures and just replace the console.
 
I was just told this while chatting with an MS rep about a separate issue: "Every console sent in for repair will have a free 30 day Xbox Live Gold subscription after the repair. However for those with disc unreadable issue, on top of the free 30 day Xbox Live Gold subscription, they'll receive a free game token." They will email the code after the replacement XBox has shipped.
 
Nice move Microsoft. I'm glad that they acknowledge their mistakes. Keep this up but please work on the software. We don't want glitches happening all the time and we absolutely don't want things replaced over and over. I'm glad that my Xbox one doesn't have any issues.
 
Good to know Microsoft is doing this. Until the problem is solved, at least owners get a chance to play something for free in digital form. A little free Dead Rising 3 should keep the victims occupied until something comes up to take away the disc drive problem. Better than smacking the Xbox One to fix it (that was shocking to me).
 
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